Maintenance Service Manager

A client within the Public Sector based in Norfolk is currently recruiting for a Maintenance/Service Manager to join their Maintenance team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a service management environment.

The Role
Key purpose of the role is to lead and manage the maintenance/service department, ensuring efficient scheduling and delivery of maintenance services to clients. The Maintenance/Service Manager is responsible for overseeing the Maintenance Administration team, Maintenance Engineering team and Maintenance Key Account Manager (KAM). The Maintenance/Service Manager will lead the growth of revenue, and the team capability required to deliver current and future growth, whilst ensuring compliance with contractual obligations, internal processes, health and safety standards, and customer satisfaction goals.

Key responsibilities will include but not be limited to:
• Provide overall leadership to the Administration and Engineering teams, with direct reports including the Senior Maintenance Coordinator, Senior Maintenance Engineer and Maintenance KAM.
• Oversee planning, coordination, and execution of maintenance service visits, ensuring efficient resource utilisation and customer satisfaction.
• Maintain oversight of the maintenance schedule to ensure services are completed in line with agreed terms and KPI’s.
• Ensure all maintenance activities are planned, documented, invoiced, and communicated effectively to stakeholders.
• Act as the primary point of contact for all maintenance clients, managing contracts, SLAs, KPI’s, and renewals.
• Approve quotations and ensure accurate costing of remedial works and service requests.
• Ensure health, safety, and compliance requirements are met, including adherence to HSE standards, RAMS, and corrective actions.
• Conduct performance reviews, coaching, and professional development of staff, including recruitment and training.
• Provide operational reporting of departmental performance on a weekly and monthly basis.

The Candidate
To be considered for this role you will require the following essential qualifications:
• Proven management experience in a Maintenance/Service Management role.
• Strong understanding of health, safety, and compliance in a maintenance environment.
• Experience managing teams across administration, engineering, and key account management.
The below skills would be beneficial for the role:
• Excellent leadership, coaching, and staff development skills.
• Strong customer focus and ability to manage contracts and client relationships.
• Financial acumen with experience in quotations, cost control, and revenue generation.

The client is looking to move quickly with this role and as such are offering up to £55,000 per annum + comprehensive benefits.

How to Apply
If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.
Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus
If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.