Managed Schemes Manager

Managed Schemes Manager
Salary: £38,250 per annum
Location: Hybrid working, with 2-3 days per week in the office - Redhill
Contract: Permanent
Hours: Full Time
An excellent opportunity has become available for a Managed Schemes Manager to join a respected housing provider. This role will act as the key point of contact for property owners and internal teams across a portfolio of managed schemes, ensuring management contracts are understood, delivered correctly, and monitored effectively.
The Role

• Act as the main contact for property owners, external contract managers and internal stakeholders in relation to managed schemes.
• Interpret management contract terms and provide clear, accurate advice to Housing, Finance, Customer Services and operational teams.
• Monitor performance against contractual requirements, identify risks or service gaps, and coordinate actions to resolve issues.
• Produce regular reports for property owners, ensuring these are accurate, timely and in line with contractual obligations.
• Share contract updates and communications across relevant teams, including those linked to Osprey BRI schemes.
• Maintain strong records, reporting and audit trails to support compliance and decision-making.
• Build effective working relationships with colleagues, external partners and property owners.

The Candidate

• Experience working within housing, property management, contract management or a similar customer-facing operational environment.
• Confident interpreting contracts, service agreements or policy requirements at an operational level.
• Strong stakeholder management skills, with the ability to communicate clearly with a range of internal and external contacts.
• Experience monitoring performance, producing reports and identifying compliance or service-delivery issues.
• Organised, proactive and able to manage competing priorities across multiple schemes.
• Strong written communication, attention to detail and ability to work collaboratively across teams.

For more information or to apply, please contact George Westhead at george.westhead@servicecare.org.uk 01772 208966.