Monitoring & Responding Officer SC6

Monitoring & Responding Officer
Location: Haringey, London
Hours:  Shift pattern (7am–3pm, 3pm–11pm, 11pm–7am)
Salary: £22 Per hour (UMB) £17(PAYE)

As a Monitoring & Responding Officer (MRO), you will be a key part of this essential service, providing both call monitoring and on-site response when required. This is an exciting opportunity to make a real difference to the lives of residents in your community.

Role Overview MROs are responsible for:

• Answering and responding to emergency calls from vulnerable service users across the borough via Jontek’s Answerlink call monitoring platform.
• Assessing service users’ needs, identifying the appropriate support, and arranging intervention to ensure their wellbeing.
• Providing on-site assistance by visiting service users’ homes when necessary.
• Undertaking general maintenance of Assistive Technology (AT) equipment, including battery changes and minor repairs, to maintain the service.
• Working within a 24/7 shift pattern across mornings, evenings, and nights, with a 20-minute handover before each shift.

What We’re Looking For The ideal candidate will have:

• Experience in an emergency call monitoring centre, dealing with vulnerable service users.
• Experience using a call monitoring platform (PNC or Verklizan preferred; Answerlink desirable).
• Excellent communication and compassionate engagement skills, with the ability to build rapport with people in difficult circumstances.
• Strong IT and administrative skills.
• The ability to adapt to changing priorities in a varied and fast-paced role.
• A full, clean UK driving licence and competence in driving, as mobile response duties are required (council fleet vehicles provided; council driving assessment must be passed).
• Understanding of safeguarding requirements and commitment to resident welfare.

If you would like to apply for the role, please contact Nicola Mansfield at Nicola.mansfield@servicecare.org.uk or on 01772208964