Neighbourhood Housing Officer

Neighbourhood Housing Officer – £17.27 LTD – Temporary (Until End of May)
Service Care Solutions are currently recruiting for a Neighbourhood Housing Officer to join a local authority housing team on a temporary contract running until the end of May, paying £17.27 per hour (LTD).
This is a hybrid role focused on delivering high-quality neighbourhood and tenancy management services across a defined housing patch.

The Role
You will be responsible for managing a cross-tenure neighbourhood, acting as the key point of contact for residents and ensuring tenancies are sustained, communities are well managed, and customer satisfaction remains high.
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Key Responsibilities

• Manage a defined patch, providing end-to-end neighbourhood and tenancy management
• Investigate and manage anti-social behaviour (ASB) and nuisance cases
• Conduct home visits, tenancy checks, and estate inspections
• Support vulnerable tenants and make appropriate referrals to partner agencies
• Manage tenancy changes, mutual exchanges, and rehousing support
• Identify and address environmental and estate management issues
• Work with internal teams, councillors, and external partners to resolve issues
• Maintain accurate records and manage a varied caseload in line with KPIs

Requirements

• Previous experience in housing management, neighbourhood or tenancy services
• Experience handling ASB, tenancy issues, and vulnerable customers
• Strong communication, negotiation, and case management skills
• Ability to manage a varied workload and meet performance targets
• Good IT skills, including Microsoft Office
• Full UK driving licence (desirable)

Contract Details

• Rate: £17.27 LTD (Umbrella)
• Contract: Temporary until end of May
• Working Pattern: Full-time
• Location: Hybrid working available

If you are interested in this opportunity or would like further information, please contact:
George Westhead
📧 george.westhead@servicecare.org.uk
📞01772 208966