Neighbourhood Housing Officer

Neighbourhood Housing Officer
Ashford, Kent
Temporary
Full Time, Hybrid


An excellent opportunity for an experienced Neighbourhood Housing Officer to join a busy local authority team in Ashford, delivering a high-quality, patch-based housing management service.
THE ROLE
You will manage a designated housing patch, delivering a comprehensive neighbourhood service including rent arrears management, anti-social behaviour casework, tenancy enforcement, and community engagement.

• Manage rent accounts, arrears recovery, and initiate legal action where required
• Investigate and resolve anti-social behaviour cases in partnership with police and other agencies
• Conduct estate inspections, property visits, and ensure neighbourhood standards are maintained
• Carry out tenancy management duties including sign-ups, successions, assignments, and mutual exchanges
• Work with vulnerable tenants, completing welfare checks and making appropriate referrals
• Prepare and attend court for possession cases relating to arrears, ASB, and tenancy breaches
• Collaborate with internal teams and external partners to support tenants and sustain tenancies

THE CANDIDATE
The ideal candidate will have prior experience working in a housing management or neighbourhood officer role within a local authority or housing association.

• Proven experience managing rent arrears and income recovery processes
• Strong background in handling anti-social behaviour cases and tenancy enforcement
• Knowledge of housing legislation including the Housing Act and ASB legislation
• Experience conducting estate inspections and tenancy audits
• Ability to work independently, manage a patch, and build relationships with residents and stakeholders

THE CONTRACT
WORKING HOURS
Full Time
LENGTH OF CONTRACT
2 Month Contract
RATE
The pay for the role is £21.47 per hour LTD company rate. The PAYE equivalent is £18.30 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please message me back at bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth for more info
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!