Neighbourhood Lead

Neighbourhood Lead
Slough
Fixed Term (6 months)
£41,000 - £47,000+
Join a leading local authority in Slough as a Neighbourhood Lead, managing a diverse housing portfolio and delivering an excellent tenancy and estate management service to residents. THE ROLE
As a Neighbourhood Lead, you will take responsibility for providing a high-quality housing management service to residents across approximately 250 properties, ensuring tenancy compliance, community engagement, and the delivery of safe, well-maintained homes. You will act as the lead officer for the team and deputise for the Neighbourhood Manager when required.
Key responsibilities include:

• Delivering a full tenancy and estate management service, including new tenant sign-ups, tenancy audits, and fraud prevention
• Managing and resolving anti-social behaviour (ASB) cases and tenancy breaches in line with policy and legislation
• Monitoring arrears and supporting tenants at risk of legal action in partnership with the income recovery team
• Overseeing void properties and minimising rent loss through efficient turnaround and close partnership working
• Leading on resident engagement, ensuring customers have opportunities to influence service delivery and standards
• Liaising with internal and external partners on maintenance, compliance, and safety issues, including fire and gas safety
• Preparing reports, witness statements, and representing the council in court when necessary

THE CANDIDATE
The ideal candidate will have proven experience working in a housing management or neighbourhood role within a local authority or housing association, managing general needs or temporary accommodation tenants with Assured Shorthold Tenancies (ASTs). You will be customer-focused, proactive, and confident in handling complex tenancy issues.
Essential skills and experience:

• Strong background in tenancy management, ASB casework, and rent recovery
• Experience carrying out tenancy renewals, audits, and estate inspections
• Knowledge of housing legislation, tenancy law, and enforcement proceedings
• Excellent communication and report-writing skills, with the ability to manage complex cases
• Proficiency in IT systems — experience using NEC Housing would be highly advantageous

THE CONTRACT
Working Hours: 37 Hours per Week, Monday to Friday, 9am–5pm
Length of Contract: Fixed Term – 6 Months, potential for permanent
Pay Rate: £41,873 to £47,238 per year, plus benefits
Location: Hybrid working – 3 days office based in Slough HOW TO APPLY
If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!