Neighbourhood Manager

Neighbourhood Manager
Location: Hybrid / Oxford
Salary: £17,500
Contract: 11 Month FTC
Hours: 17.5 hours per week – 2 full days and 1 half day
Office requirement: Wednesday in the Oxford office
DBS: Standard DBS required
Driving: Full UK driving licence and access to own vehicle essential
Service Care Solutions are currently recruiting on behalf of a well-established housing provider for a part-time Neighbourhood Manager to support the delivery of high-quality neighbourhood and tenancy management services across the Oxford area.
This is an excellent opportunity for someone with housing, community, tenancy, neighbourhood, resident services or complaint resolution experience who enjoys a varied, resident-facing role and is confident managing cases independently.
The Role
As a Neighbourhood Manager, you will be responsible for managing a patch of properties and helping to ensure residents live in safe, well-managed and thriving communities. The role will involve a mix of estate-based work, resident engagement, case management and partnership working.
Key Responsibilities

• Carry out estate, scheme and property inspections to ensure high standards of cleanliness, safety and maintenance
• Manage neighbourhood and tenancy-related issues including noise complaints, disputes and safeguarding concerns
• Support vulnerable residents and signpost or escalate concerns where appropriate
• Liaise with internal teams and external agencies regarding repairs, compliance, safety and resident wellbeing
• Build strong relationships with residents and act as a visible point of contact within the community
• Maintain accurate records, update systems and manage a busy caseload effectively
• Attend meetings, represent the organisation externally and support with legal or court-related matters where required
• Gather resident feedback and contribute to service improvements

About You
We are keen to hear from candidates who have experience in a customer-facing or community-based role, particularly within housing, local authority, social care, tenancy support or complaint handling environments.
You will ideally have:

• Experience managing resident or customer cases independently
• Strong communication skills and the confidence to challenge behaviour appropriately where needed
• Experience handling complaints, tenancy issues, ASB-related matters or safeguarding concerns
• Good organisational skills and the ability to manage competing priorities
• Strong written skills and accurate record-keeping ability
• Good IT skills and confidence using case management or CRM systems
• Awareness of safeguarding and when to escalate concerns
• A full UK driving licence and access to your own car

Desirable

• Knowledge of tenancy law, ASB processes or building safety
• Experience supporting vulnerable residents or managing complex cases
• Training in safeguarding, mediation, ASB or health and safety
• Housing association or local authority experience

This is a great opportunity for someone looking for a flexible part-time housing role where they can make a real difference to residents and communities.
For more information or to apply, please contact:


George Westhead
george.westhead@servicecare.org.uk
01772 208966