Neighbourhood Manager

Neighbourhood Manager
Oxford
Fixed Term Perm
Part Time – 17.5 Hours
£35,000


An exciting opportunity has arisen for a Neighbourhood Manager to join a leading UK Housing Association in Oxford, where you will play a key role in delivering high-quality housing services and building safe, sustainable, and thriving communities. This is a hybrid position offering a varied and rewarding workload with direct resident impact.
THE ROLE
As a Neighbourhood Manager, you will act as the face of the organisation within the community, delivering a proactive, customer-focused housing management service while ensuring compliance, safety, and resident wellbeing across a mixed-tenure portfolio.

• Deliver effective neighbourhood and tenancy management services across residential properties
• Carry out estate, scheme, and block inspections to ensure high standards of health, safety, and cleanliness
• Manage anti-social behaviour (ASB), noise complaints, tenancy breaches, and complex resident cases
• Support and safeguard vulnerable residents, working alongside support services and partner agencies
• Liaise with internal departments and contractors to resolve maintenance and building safety issues
• Maintain accurate records, case notes, and ensure compliance with policies and regulatory requirements
• Attend court hearings, case conferences, and multi-agency meetings when required
• Build strong relationships with residents, encouraging engagement and community involvement
• Monitor service performance and contribute to continuous service improvement initiatives

THE CANDIDATE
The successful candidate will have experience working in housing, neighbourhood management, or a similar customer-facing environment, with strong case management and problem-solving skills.

• Proven experience handling tenancy management, ASB, or housing-related casework
• Excellent interpersonal and communication skills with the ability to influence and build trust
• Strong organisational skills with the ability to manage a busy and diverse caseload
• Ability to work independently and use initiative in a fast-paced environment
• Confident in dealing with challenging situations and resolving conflict effectively
• Good understanding of safeguarding and supporting vulnerable individuals
• IT literate with experience using housing management or CRM systems
• Full UK driving licence and access to a vehicle is essential

THE CONTRACT
WORKING HOURS: 37 hours full time
LENGTH OF CONTRACT: 3 Month Fixed-Term Contract
RATE: £17,500 per year, plus benefits
SALARY: £35,000 Full Time Equivalent
Additional Benefits:

• 25 days annual leave plus bank holidays (pro rata)
• Up to 8% contributory pension scheme
• Flexible benefits package including health and lifestyle allowance
• Hybrid working model with a mix of office, site, and home-based working
• Opportunity to work within a supportive, inclusive, and forward-thinking organisation

HOW TO APPLY
To apply for this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth for more info
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!