Neighbourhood Officer

Neighbourhood Officer – Coventry
£23.98 LTD per hour | 12-week temporary contract
Service Care Solutions are currently recruiting for an experienced Neighbourhood Officer to join a housing provider in Coventry on a temporary basis. This is an excellent opportunity for a housing professional with strong tenancy and ASB experience to manage a defined patch and deliver high-quality neighbourhood services.
The Role
You will be responsible for the day-to-day management of a neighbourhood patch, ensuring communities are safe, well-managed, and places residents are proud to live. The role involves managing tenancy issues, responding to anti-social behaviour, carrying out estate inspections, and working closely with residents and partner agencies to achieve positive outcomes.
Key Responsibilities

• Manage a geographical patch, delivering effective neighbourhood and tenancy management services
• Investigate and manage anti-social behaviour (ASB) cases, gathering evidence and working to resolve issues using appropriate tools and legislation
• Enforce tenancy conditions where breaches occur, including abandoned properties, subletting, and illegal occupation
• Provide tenancy advice and support to residents, managing changes and tenancy-related issues
• Carry out regular estate inspections, identifying issues and coordinating appropriate actions
• Work collaboratively with internal teams, legal services, and external agencies
• Support tenancy terminations and ensure properties are recovered in line with procedure
• Maintain accurate records and performance information
• Identify safeguarding concerns and make appropriate referrals in line with policy

Requirements

• Experience working within social housing or neighbourhood/tenancy management
• Strong knowledge of tenancy enforcement and basic understanding of ASB legislation
• Experience managing complex customer cases and delivering high levels of customer service
• Ability to manage a varied workload and prioritise effectively
• Confident communication skills, both written and verbal
• Competent IT skills for case management and reporting
• Full UK driving licence and access to a vehicle

This role would suit candidates with experience in positions such as:

• Neighbourhood Officer
• Housing Officer
• Tenancy Officer
• ASB Officer
• Estate Officer

If you are interested in this opportunity, please contact:
George Westhead
📧 george.westhead@servicecare.org.uk
📞01772 208966