Neighbourhood Officer

Neighbourhood Officer – Long Stratton (NR15)
6 Month FTC | £35,535 per annum | 37 hours per week | Basic DBS Required
Service Care Solutions are working on behalf of a well-established Housing Association to recruit an experienced Neighbourhood Officer for a 6-month fixed-term contract based in Long Stratton. This is an excellent opportunity for a housing professional to manage a defined patch and deliver a high-quality neighbourhood and tenancy management service.
The Role
You will be responsible for managing estates within a designated area, ensuring communities are safe, well maintained, and places residents are proud to live. The role involves a mix of tenancy management, estate inspections, anti-social behaviour casework, and multi-agency working.
Role Profile - Neighbourhood Of…
Key Responsibilities

• Manage a geographical patch, ensuring tenancy conditions are upheld
• Investigate and resolve anti-social behaviour and neighbour nuisance cases
• Carry out regular estate inspections and identify required actions
• Conduct tenancy sign-ups, accompanied viewings, tenancy audits, and end-of-tenancy liaison
• Represent the organisation in court and prepare witness statements where required
• Support vulnerable tenants and signpost to appropriate services, including domestic abuse support
• Work closely with partner agencies such as Police, Social Services, and Mental Health teams
• Lead on community engagement and improvement initiatives
• Monitor and follow up on fire safety and compliance actions

Role Profile - Neighbourhood Of…
Requirements

• Experience within housing management or a similar customer-focused environment
• Strong knowledge of tenancy management and ASB processes
• Excellent communication, negotiation, and case management skills
• Ability to manage a varied workload and work independently
• Good IT skills (Word, Excel, Outlook, Teams)
• Full UK driving licence
• Basic DBS (required for the role)

Role Profile - Neighbourhood Of…
Contract Details

• 6 Month Fixed Term Contract
• £35,535 per annum
• 37 hours per week
• Based in Long Stratton (NR15)
• Start date: March

Vacancy Request Form - Neighbou…
If you’re an experienced Neighbourhood or Housing Officer looking for your next opportunity, please get in touch.
George Westhead
Service Care Solutions
george.westhead@servicecare.org.uk
01772 208966