Neighbourhood Officer

Neighbourhood Officer
Manchester
Permanent
Full Time
£40,000 - £45,000
Summary
An exciting opportunity has arisen for an experienced Neighbourhood Officer to join a leading Housing Association in Manchester, delivering high-quality tenancy and neighbourhood management services across a defined patch while helping to create sustainable, thriving communities.
THE ROLE
As a Neighbourhood Officer, you will deliver a customer-focused housing and tenancy management service within a designated geographical area, ensuring residents receive an exceptional first point of contact resolution and proactive neighbourhood support.

• Manage a defined neighbourhood patch, delivering high-quality tenancy and estate management services
• Act as the main point of contact for residents, resolving tenancy and neighbourhood issues efficiently
• Carry out estate inspections and ensure properties, estates and communal areas are maintained to a high standard
• Address anti-social behaviour, tenancy breaches and safeguarding concerns in line with policy and legislation
• Work collaboratively with internal teams and external partners to support community regeneration and customer independence
• Provide advice and guidance to customers to sustain tenancies and promote positive community engagement
• Maintain accurate case records and utilise housing management systems effectively to manage workload and performance

THE CANDIDATE
The ideal candidate will have previous experience working in a Neighbourhood Officer, Housing Officer or similar housing management role within social housing or a related sector.

• Strong understanding of tenancy and estate management principles
• Experience dealing with anti-social behaviour, tenancy breaches and safeguarding matters
• Knowledge of property condition issues and estate standards
• Excellent organisational skills with the ability to manage and prioritise a busy workload autonomously
• Strong communication and partnership working skills with a proactive, customer-focused approach

THE CONTRACT
Working Hours: Full Time, Monday to Friday 9:00am – 5:00pm (35 hours per week)
Length of Contract: Permanent Contract
Agile/ Hybrid working
Salary: £41,903 per annum
HOW TO APPLY
If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!