Neighbourhood Officer

Neighbourhood Officer
Islington, London
Temp-Perm
Full Time

 An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community.
THE ROLE
As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive.

• Manage a defined patch, delivering effective tenancy and neighbourhood management services
• Carry out estate inspections and coordinate routine maintenance in communal areas
• Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches
• Work closely with repairs, contractors and internal teams to resolve estate-based issues
• Support residents with tenancy sustainment and signpost to relevant services
• Handle resident enquiries, complaints and complex casework in a timely and professional manner
• Ensure compliance with policies, procedures, and relevant housing legislation

THE CANDIDATE
The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting.

• Strong knowledge of tenancy management and housing legislation
• Experience managing estate inspections and coordinating communal repairs/maintenance
• Proven track record of handling ASB and complex resident cases
• Excellent communication skills with the ability to build relationships with diverse communities
• Ability to prioritise workloads effectively and manage competing deadlines

THE CONTRACT
WORKING HOURS
Full Time
Monday-Friday 9-5
Patch based, Islington
LENGTH OF CONTRACT
3 Month Contract, temp-perm
RATE
The pay for the role is £24.23 per hour LTD company rate. The PAYE equivalent is £20.66 per hour, inclusive of holiday.
HOW TO APPLY
If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!