Neighbourhood Officer

Neighbourhood Officer
Manchester
Temporary
Full Time
Summary
An exciting opportunity has arisen for an experienced Neighbourhood Officer to join a leading Housing Association in Manchester, on a 4 month contract basis, in a fast-paced, unpredictable role that requires resilience, energy and a strong results-driven mindset.
Working across a varied patch, you'll take ownership of income collection, tenancy management and neighbourhood standards, delivering high-quality, responsive and proactive housing services while ensuring properties, estates and communities remain safe, well maintained and thriving.
THE ROLE
As a Neighbourhood Officer, you will manage a diverse and demanding patch, delivering a high-impact service that goes beyond traditional housing management.

• Deliver high-quality, customer-focused tenancy management and neighbourhood services across your patch
• Take full ownership of income collection, arrears reduction and tenancy enforcement
• Deliver a high-volume, KPI-driven service, including:
  • 7–10 tenancy/estate visits per day
  • 100% income-related contact expectations
  • £750 weekly income collection targets
• Carry out tenancy visits, estate inspections and property checks, ensuring properties, estates and neighbourhoods are maintained to a high standard
• Identify and respond to property condition issues, taking appropriate action to maintain the appearance, safety and quality of homes and communal areas
• Respond to a wide range of issues including ASB, safeguarding concerns, tenancy breaches and property-related matters
• Undertake additional responsibilities outside traditional duties where required, including practical interventions such as property access and safety actions
• Build positive relationships with residents, contractors, local authorities and partner agencies to support effective neighbourhood management and community regeneration initiatives
• Act as the main point of contact for residents, resolving tenancy and neighbourhood issues efficiently and professionally
• Maintain accurate case records and effectively utilise housing management systems to manage workload, prioritise cases and achieve performance targets

THE CANDIDATE

• Experience working within the housing sector or a similar customer-facing housing management role
• Strong understanding of tenancy management, estate management and neighbourhood services
• Experience managing income collection, arrears and tenancy enforcement
• Understanding of property condition issues and a commitment to maintaining attractive, safe and well-managed estates
• Demonstrable experience of identifying and managing safeguarding concerns appropriately
• Excellent organisational skills with the ability to manage competing priorities in a fast-paced, high-performance environment
• Good IT skills and experience using housing management systems to maintain accurate records and manage workload effectively
• Customer-focused with a passion for delivering high-quality, responsive and proactive services
• Experience working collaboratively with internal teams, contractors and external stakeholders to improve neighbourhoods and support community regeneration
• Resilient, proactive and positive with excellent problem-solving and decision-making skills
• A full UK driving licence is highly desirable due to the nature of the role

THE CONTRACT
Working Hours: Full Time, Monday to Friday, 9:00am – 5:00pm (35 hours per week)
Contract: Temporary 4 Months
Working Pattern: Agile / Hybrid Working
Rate: The pay for the role is £28.86 per hour LTD company rate. The PAYE equivalent is £24.60 per hour, inclusive of holiday.
HOW TO APPLY
If you're interested in this opportunity, please apply directly or contact Beth Wiles on
01772 208966 or email bethany.wiles@servicecare.org.uk for more information.
Know someone perfect for this role? We offer a £250 referral bonus for every successful candidate recommendation.