Project Resident Liaison Officer

Job Title: Project Resident Liaison Officer
Location: London (SE1 – office based with site visits)
Salary: £35,000 per annum
Contract: Permanent
We are currently working on behalf of a well-established housing provider who is looking to appoint a Project Resident Liaison Officer on a permanent basis.
This is a key role within the Planned Investment team, acting as the main point of contact for residents during major works and planned investment programmes. You will play a vital part in ensuring residents are informed, supported and satisfied throughout the delivery of works to their homes.
Key Responsibilities:

• Act as the first point of contact for residents affected by planned and major works
• Manage resident communication before, during and after works, including newsletters, letters and consultation events
• Develop and manage resident consultation and communication plans for individual projects
• Liaise closely with contractors, surveyors and internal teams to ensure a consistent and high-quality resident experience
• Attend site visits to resolve issues face-to-face and monitor resident satisfaction
• Handle complaints, feedback and general enquiries in line with policy and best practice
• Support leaseholders with information relating to major works and service charge contributions
• Coordinate temporary or permanent decants where required
• Organise and attend contract meetings, prepare agendas and circulate minutes
• Maintain accurate records, reports and performance data
• Support contract administration including purchase orders, variations, invoices and financial monitoring
• Identify and support vulnerable residents, ensuring appropriate measures are in place
• Act as client representative or project lead on smaller contracts where required

What we’re looking for:

• Proven experience in a Resident Liaison or similar role within a housing or property environment
• Strong background in resident communication, consultation and complaint handling
• Experience working alongside contractors on planned or capital works programmes
• Good understanding of contract delivery and basic budget monitoring
• Strong administrative skills with the ability to manage data and reports accurately
• Confident running meetings, taking minutes and managing multiple workstreams
• Excellent written and verbal communication skills
• Proficient in Microsoft Word and Excel

What’s on offer:

• £35,000 per annum
• Permanent opportunity within a stable and well-structured organisation
• Opportunity to work on meaningful projects that directly impact residents’ homes and lives
• Supportive team environment with clear processes and responsibilities

If you’re an experienced Resident Liaison professional looking for a long-term role within planned works, this is a great opportunity to step into a varied and rewarding position.