Relief Planner Admin Assistant

Relief Planner Administrative Assistant
£17.46 LTD per hour
Contract until April 2026
Full time | Based in Doncaster
I’m recruiting on behalf of a well-established housing provider for an organised and proactive Relief Planner Administrative Assistant to join their Repairs & Maintenance team. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and supporting operational service delivery.
The Role
You’ll play a key role in providing technical and administrative support for the repairs service, ensuring accurate record-keeping, effective scheduling, and high levels of customer service. The role also includes providing planning cover during staff absences, helping to maintain smooth day-to-day operations.
Key Responsibilities

• Deliver efficient administrative support across the Repairs & Maintenance service
• Maintain accurate records, databases, and electronic filing systems
• Act as a point of contact for internal teams, contractors, and customers
• Process invoices, orders, payments, and documentation to required standards
• Prepare and collate performance information and reports
• Raise and complete repair orders using the organisation’s work scheduling system
• Provide planning cover including:
  • Scheduling and allocating work to operatives
  • Maximising diary usage and rearranging appointments where necessary
  • Liaising with service users and support teams
• Build strong working relationships with colleagues and stakeholders
• Work in line with safeguarding responsibilities and organisational values

About You
We’re looking for someone who can demonstrate:

• Strong administrative experience in a busy environment
• Confidence using IT systems, databases, and ideally scheduling software
• Excellent communication skills with a customer-focused approach
• The ability to prioritise workloads and support the scheduling of others
• A practical, problem-solving mindset and the ability to work independently
• Resilience in pressured environments and the ability to work flexibly when needed

Qualifications / Experience

• Level 2 NVQ in Administration, Housing or Maintenance, OR 3 GCSEs (or equivalent)
• Experience with scheduling systems (desirable)
• Understanding of health & safety, equality & diversity, and value for money principles

Additional Information

• Occasional requirement to provide office cover until 5pm on a rota
• Ability to travel across the borough if needed