Repair Administration Team Leader

Job Title: Repair Administration Team Leader
Work and Interview Location: Norfolk, NR15 - Mix of office and home working
Contract Type: 6 Months
Weekly Hours: 37 Hours per week
Salary: £35,000 per annum

Our client, a respected housing provider based in Long Stratton, is seeking an experienced and motivated Repairs Administration Team Leader to join their Property Maintenance team.

This is an excellent opportunity for someone with a background in repairs administration, social housing, or property services who enjoys leading others and improving processes to deliver a first-class service to residents.

You’ll play a key role in managing the day-to-day operations of the repairs administration team, ensuring all repair cases are handled efficiently, accurately, and with a strong focus on customer care.

Key responsibilities

• Lead, support, and develop a team of responsive repairs administrators.
• Oversee the logging, tracking, and completion of repair cases, ensuring service standards and SLAs are met.
• Monitor performance and use data to identify areas for improvement.
• Promote a positive team culture focused on accountability, collaboration, and customer satisfaction.
• Ensure all administrative processes are followed consistently and accurately.
• Work closely with internal teams including Property Maintenance Managers, Housing Officers, Contractors, and Customer Contact Teams to ensure smooth service delivery.
• Act as the main escalation point for complex or high-priority cases.

Essential Criteria

• Proven experience in repairs administration or a similar role within housing, local authority, or property maintenance.
• Previous supervisory or leadership experience.
• Strong understanding of repairs processes and customer service excellence.
• Excellent organisational and communication skills.
• Confident working under pressure and managing competing priorities.
• IT proficient, with experience using case management or repairs systems.
• A Basic DBS check will be required before starting

If you are interested in this position and meet the above criteria, please send you CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk