Repairs and Maintenance Adviser

Job title: Repairs and Maintenance Adviser
Location: London N4 (Office based)
Start Date: ASAP
Contract Type: Temporary ongoing  
Weekly Hours: 35 hours per week
 
Job Purpose
 
As a Repairs and Maintenance Adviser, you’ll be a critical member of the Assets and Repairs Team, acting as the first point of contact for residents reporting repair issues. Whether it’s by phone or email, you’ll handle a wide range of enquiries and be responsible for ensuring our homes remain well-maintained, safe, and habitable.
You’ll liaise with internal teams and external contractors, provide reassurance and updates to residents, and help shape the ongoing improvement of our customer experience.
This is a busy, fast-paced role that requires calm under pressure, strong communication skills, and the ability to juggle priorities while maintaining a compassionate and professional approach.
 
Key Responsibilities:

• Respond promptly to incoming repair enquiries from residents via telephone and email
• Log, track and escalate repairs in line with agreed service levels
• Provide advice, updates and reassurance to residents on the progress of repairs
• Liaise with contractors, surveyors and other colleagues to ensure timely and effective issue resolution
• Monitor repair requests and follow up on outstanding actions
• Contribute to the continuous improvement of our repairs service
• Participate in regular team meetings and share best practices

Candidate Profile
 
We’re looking for someone who:

• Has excellent customer service skills – ideally with experience in a fast-paced environment (e.g. contact centre, housing repairs, or customer support)
• Communicates clearly, calmly, and with empathy – even in challenging situations
• Thrives in a collaborative team and enjoys solving problems for customers
• Is IT literate and confident using CRM systems, emails, and basic MS Office packages
• Can manage and prioritise tasks effectively, even when under pressure

Desirable:

• Experience working in a repairs and maintenance, property, or in a social housing setting
• Familiarity with scheduling, contractor liaison, or asset management systems

 
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
 
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk