Repairs Customer Service Advisor

Job title: Repairs Customer Service Advisor
Location: Reading RG2 (5 days office based)
Start Date: ASAP
Contract Type: Temporary ongoing  
Weekly Hours: 35 hours per week

Job Purpose

We’re looking for an experienced and highly organised individual to join the Housing Property Services team as a Repairs Customer Service Advisor

You’ll be a key member of the team, helping to ensure the smooth and efficient delivery of the housing repairs and maintenance service. This is a vital role providing administrative, technical, and coordination support to the wider property services function keeping systems accurate, schedules up to date, and communication clear between residents, contractors, and colleagues.

Key Responsibilities:

• Provide administrative and technical support to the Housing Property Services and Repairs teams.
• Schedule, coordinate, and progress repairs through to completion, ensuring all updates are accurately logged.
• Handle calls and email enquiries from tenants, contractors, and internal teams, providing excellent customer service.
• Raise, monitor, and close work orders and purchase orders using housing and finance systems.
• Maintain accurate records, databases, and documentation in line with service standards.
• Produce letters, reports, and spreadsheets as needed to support the wider team.
• Liaise with colleagues and supervisors to ensure smooth service delivery and timely completion of repairs.
• Assist with monitoring performance data and preparing information for reports and meetings.

Candidate Profile

• Previous experience in repairs administration, housing, or customer service within a property or maintenance setting.
• Excellent communication skills, confident speaking with tenants, contractors, and internal teams.
• Strong IT skills with proficiency in Microsoft Excel, Outlook, and housing management systems.
• Highly organised, accurate, and comfortable working in a busy, fast-paced environment.
• A team player with a proactive approach and the ability to problem-solve effectively.
• Good literacy and numeracy skills, with the ability to maintain clear and accurate records.
• Positive attitude, excellent attention to detail, and commitment to delivering outstanding customer service.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk