Repairs Customer Service Advisor

Job title – Repairs Customer Service Advisor
Location – Ashford, Kent TN23 (Office-Based Only)
Contract – Temporary (3 Months – Potential for Extension)
Hours – 37 hours per week, Monday – Friday, 8:00am – 4:00pm
Start Date – ASAP
 
The Role Summary
Our client is seeking a proactive Customer Service Agent (Repairs) to join their Repairs Processing and Scheduling team. The role involves providing back-office support and customer service for repairs, including processing and scheduling repair requests, handling enquiries, liaising with contractors, updating records, and raising invoices as required. The successful candidate will ensure efficient service delivery, accurate data management, and high levels of customer satisfaction.

This is a fantastic opportunity for someone with strong communication skills, who thrives in a fast-paced environment and enjoys resolving queries and making a positive impact on the community.

Your key duties within the role will include:

• Process and schedule repairs, handling online, email, and phone requests efficiently.
• Liaise with contractors, officers, and customers to ensure timely and accurate resolution of repair requests.
• Maintain accurate records, update customer details, and manage workloads to prevent backlogs.
• Support incoming customer calls and service requests, ensuring excellent service throughout.
• Monitor systems, identify risks or issues, and escalate concerns appropriately.
• Undertake administrative tasks such as invoicing and customer satisfaction surveys.
• Ensure compliance with GDPR, Health & Safety, Safeguarding, and other relevant policies.

Requirements

• Proven experience in a customer service or contact centre role.
• Excellent verbal and written communication skills.
• Ability to work under pressure and adapt to diverse customer needs.
• Competent IT skills and confident with Microsoft Office (Outlook, Word, etc.).
• Positive, can-do attitude with a proactive approach to problem-solving.
• Ability to work independently and collaboratively in a team environment.

 
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk