Repairs Delivery Coordinator

Job title: Repairs Delivery Coordinator
Location: Pitsea SS13 (2 days office / 3 days remote)
Start Date: ASAP
Contract Type: Temporary ongoing  
Weekly Hours: 35 hours per week
 
Job Purpose
 
We’re currently looking for a Repairs Delivery Coordinator to join a busy and customer-focused Property Services team. This role will play a vital part in ensuring that repair-related complaints and escalated cases are resolved promptly and professionally — helping to deliver the best possible outcomes for residents.
 
This is a great opportunity for someone with experience in repairs, housing, or case management who thrives in a fast-paced environment and enjoys problem-solving, coordination, and direct communication with customers.
 
Key Responsibilities:

• Coordinate the delivery of repair-related actions following customer complaints.
• Work closely with the repairs, complaints, and contractor teams to progress cases to completion.
• Communicate clearly and confidently with residents via phone and email, keeping them updated throughout.
• Review repair histories to identify issues and ensure lessons are learned for future improvements.
• Ensure all case notes and updates are recorded accurately within agreed timeframes.
• Support Property Services colleagues with any issues preventing resolution.
• Promote a positive customer experience by maintaining empathy and professionalism at all times.

Candidate Profile

• Coordinate the delivery of repair-related actions following customer complaints.
• Work closely with the repairs, complaints, and contractor teams to progress cases to completion.
• Communicate clearly and confidently with residents via phone and email, keeping them updated throughout.
• Review repair histories to identify issues and ensure lessons are learned for future improvements.
• Ensure all case notes and updates are recorded accurately within agreed timeframes.
• Support Property Services colleagues with any issues preventing resolution.
• Promote a positive customer experience by maintaining empathy and professionalism at all times.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
 
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk