Repairs Delivery Team Manager

Repairs Delivery Team Manager – Central London Housing Association £230 PAYE / £270 Umbrella LTD (Inside IR35)
36 hours per week
3–6 month contract

We are currently recruiting for a Repairs Delivery Team Manager to join a leading Housing Association in Central London. You will play a key role in ensuring the responsive repairs service is delivered to a consistently high standard, leading the day-to-day activities of the team and ensuring residents receive a best-in-class service.

Responsibilities

• Lead the daily operations of the Repairs Hub, ensuring effective delivery of responsive repairs.
• Manage and develop a team of repairs professionals, setting clear objectives and learning plans.
• Establish KPIs and monitor contractor performance, driving improvements where required.
• Oversee budgets for day-to-day responsive repairs and identify cost-saving opportunities.
• Approve and monitor escalated cases, ensuring quality and value for money.
• Collaborate across internal teams and external suppliers to enhance service delivery.
• Act as a visible presence across estates, ensuring inspections and visits are completed to standard.

Requirements

• Experience delivering repair improvement plans within complex delivery models.
• Strong leadership and staff development skills.
• Excellent knowledge of repairs processes, tools, and workflows.
• Experience of business planning, performance monitoring, and contract management.
• Customer-focused mindset with excellent communication skills.

Contact: James at Service Care Solutions – 01772 208967 / james.glover@servicecare.org.uk