Repairs Manager

Repairs Manager – Kent based Housing Association
£54,305 (Permanent)
Full Time, Permanent 

We are working with a Kent based Housing Association who are seeking an experienced Repairs Manager to lead a team of engineers delivering responsive repairs and installations across West Kent and surrounding areas.

This is a key operational role, responsible for driving performance, compliance, customer satisfaction and continuous service improvement. You will manage a field-based workforce, oversee day-to-day delivery, and deputise for the Operations Manager when required.

Responsibilities

• Line manage a team of engineers, including performance reviews, training and absence management
• Lead delivery of responsive repairs and installations, ensuring work is completed on time, within budget and to quality standards
• Oversee planned replacement and upgrade of heating and hot water systems
• Manage workforce capacity and scheduling to maximise productivity
• Improve first-time fix rates through van stock control, coaching and root cause analysis
• Carry out quality checks and safety audits to ensure full compliance with H&S, gas safety and industry regulations
• Work closely with planners, schedulers and subcontractors to resolve issues
• Support engineers with toolbox talks and ongoing skills development
• Respond to resident feedback and complaints, including face-to-face meetings where required
• Maintain accurate compliance records, cost controls and reporting
• Prepare service reports and contribute to service development and innovation

Requirements

• Strong experience in responsive repairs / housing maintenance
• Proven management experience of field-based teams
• Contract and KPI management experience
• Up-to-date knowledge of gas safety, asbestos and H&S legislation
• Relevant trade qualification (NVQ Level 3 or equivalent experience)
• IOSH Managing Safely (or similar)
• Full UK driving licence

Desirable:

• Gas Safe / NICEIC (or equivalent)
• Formal management qualification (ILM / CMI)
• Knowledge of housing legislation and Decent Homes Standards
• Experience using housing or repairs scheduling systems

Additional information

• Permanent position
• Office base: Sevenoaks, Kent (with travel across West Kent)
• 42 hours per week (Mon–Thu 8am–5.30pm, Fri 8am–5pm)
• On-call rota and occasional evening/weekend working
• DBS required (paid for by employer)

Contact:
James at Service Care Solutions
01772 208967 / james.glover@servicecare.org.uk