Repairs Operations Manager

Housing Repairs Operations Manager – North London Based Council (Enfield)
£55,542 – £70,452 per annum
Full Time – Permanent

Service Care Solutions are currently recruiting on behalf of a North London based Local Authority for a Housing Repairs Operations Manager to join their Housing & Regeneration division on a permanent basis.
Following the Council’s recent regulatory scrutiny and commitment to continued service improvement, this is a pivotal leadership role within the Repairs & Estates service. You will lead the in-house Direct Labour Organisation (DLO), driving performance, compliance, customer satisfaction and commercial outcomes across a high-profile, fast-paced environment.

Overview of the Role Reporting to the Head of Repairs & Estates, you will take operational leadership of a £4m DLO service delivering responsive repairs, electrical services, complex disrepair works and enhanced support for vulnerable residents.

You will translate strategic housing objectives into tangible operational plans, ensuring:

• 24/7 emergency repairs provision is effectively delivered
• KPI and SLA performance targets are achieved and improved
• Budgets are effectively managed and financial risks mitigated
• Health & Safety and statutory compliance standards are embedded
• A strong customer-focused culture is championed throughout the service

This role manages 3 direct reports and an overall operational workforce of up to 50 staff.
Responsibilities

• Lead, manage and motivate a multi-disciplinary in-house repairs team
• Oversee high-value responsive repairs operations, ensuring commercial and service quality objectives are achieved
• Manage Mechanical & Electrical programmes and general building works
• Design and implement sustainable service improvement plans
• Monitor contractor and supplier performance, ensuring strong client-side contract management
• Ensure full compliance with CDM 2015, H&S at Work Act 1974 and landlord statutory obligations
• Drive performance management, setting clear measurable targets and addressing underperformance with pace
• Develop workforce planning and labour strategy to optimise resource utilisation
• Manage complex repairs and disrepair cases with minimal disruption to residents
• Engage effectively with senior officers, elected members, residents, regulators and third-party organisations
• Promote resident involvement and embed learning from complaints and feedback
• Lead risk assessment and governance processes across the service

Requirements

• Significant experience managing high-value responsive repairs contracts
• Strong leadership background managing technical and trade-based teams
• Experience controlling Mechanical & Electrical programmes
• Proven ability to design and deliver change and improvement programmes
• Demonstrable experience of managing budgets and commercial objectives
• Knowledge of landlord compliance, building regulations and relevant housing legislation
• Experience operating within a political or public sector environment
• Strong understanding of performance management frameworks (KPIs/SLAs)
• Ability to coach, motivate and develop teams
• Driving Licence essential
• Degree or management qualification (or equivalent experience)
• RICS / CIOB desirable

Contact: James Glover at Service Care Solutions on 01772 208967
or via email at james.glover@servicecare.org.uk