Repairs Planner

Job Title: Repairs Planner
Location: Seaham SR7 (Fully office based)
Contract Type: Temporary ongoing
Start Date: ASAP
Working Pattern: 37 hours per week

We are recruiting for an experienced Planner to join a busy Property Repairs team, delivering a high-quality, customer-focused planning and scheduling service.

This is a front-line operational role where you will work closely with managers, team leads, operatives and wider services to ensure repairs and maintenance works are scheduled efficiently, resources are maximised, and customers receive a right-first-time service.

Responsibilities

• Provide a high-performing planning and scheduling function across Property Repairs, including responsive repairs, voids, gas, electrical and infrastructure works.
• Schedule and allocate operatives and resources to maximise productivity and performance.
• Monitor works in and out of target daily, proactively managing exceptions and delays.
• Liaise with customers and internal teams to ensure appointments and works are completed accurately.
• Respond to operational changes by re-allocating resources and amending appointments as required.
• Balance customer need, risk and resource availability when prioritising work.
• Ensure repairs policies, procedures and timescales are followed, challenging non-compliance where necessary.
• Maintain accurate records across scheduling, housing and compliance systems.
• Work collaboratively with Customer Services, Neighbourhoods and Asset teams to deliver joined-up outcomes.
• Support continuous improvement by assisting with the review and development of operational procedures.
• Always Ensure compliance with Health & Safety policies and organisational standards.

Essential Skills and Experience

• Previous experience in a repairs planning, scheduling or coordination role.
• Strong customer service skills gained in a fast-paced operational environment.
• Proven ability to manage conflicting priorities and work under pressure.
• Confident using repairs or housing ICT systems and standard IT packages.
• Strong communication skills across phone, face-to-face and written formats.
• Good understanding of property repairs functions and how different teams interact.
• Analytical and solution-focused, with the ability to problem-solve effectively.
• Collaborative approach, able to build relationships at all levels.
• Flexible, adaptable and committed to continuous improvement.
• Awareness of value-for-money principles and organisational procedures.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk