Resident Liaison Officer

Resident Liaison Officer – £38,000 per annum
Permanent | Full-time | Based in South London
I’m currently recruiting on behalf of a well-established housing provider in South London, who are seeking a Resident Liaison Officer to join their team on a permanent basis.
This is a fantastic opportunity to be part of an organisation that prides itself on creating “homes to be proud of and services you can trust”. You’ll play a vital role in engaging residents and supporting the delivery of planned maintenance and improvement projects across various neighbourhoods.
Key responsibilities include:

• Acting as the first point of contact for residents regarding planned works, including decant and rehousing queries.
• Organising resident engagement events and consultations to ensure the voice of the community is heard.
• Working closely with project teams, contractors, and stakeholders to communicate updates effectively.
• Promoting and delivering social value initiatives within projects.
• Maintaining accurate records and ensuring all communication channels are handled professionally and efficiently.

What we’re looking for:

• Proven experience in a resident liaison, housing, or customer-facing role.
• Strong understanding of partnership working and social value delivery.
• Excellent communication and interpersonal skills with the ability to manage challenging situations calmly.
• Knowledge of decant and rehousing principles would be highly desirable.
• Good IT skills and the ability to manage multiple priorities.
• A full driving licence and access to a vehicle.

This is a permanent position offering a salary of £38,000 per annum, with the opportunity to make a meaningful impact on local communities while working in a supportive and collaborative environment.
If you’re passionate about resident engagement and community development, I’d love to hear from you.
📩 Apply now or contact George Westhead at Service Care Solutions for more information.