Resident Liaison Officer

Resident Liaison Officer – Temporary Contract (12 Weeks)
£21.95 LTD per hour
Covering Bromley, Lambeth, Lewisham & Croydon
Full Time – Monday to Friday
I’m currently working on behalf of a well-regarded housing provider who are seeking a Resident Liaison Officer to support their neighbourhood teams across Bromley, Lambeth, Lewisham and Croydon. This is a 12-week placement, ideal for someone who is confident engaging with residents, contractors and internal teams to ensure communication is clear and services are delivered smoothly.
You’ll act as a visible and proactive point of contact for residents, ensuring queries are handled promptly, complaints are addressed professionally, and feedback contributes meaningfully to service improvement.
Day-to-Day Responsibilities:

• Be the main liaison between residents, contractors and internal housing teams.
• Support and deliver resident engagement strategies across multiple neighbourhoods.
• Co-ordinate responses to resident enquiries and complaints, ensuring timely and accurate communication.
• Attend meetings, community engagement events, site visits and forums as needed.
• Assist in communicating planned works or service changes.
• Maintain accurate records and ensure GDPR compliance.
• Promote a positive, supportive, and resident-focused service.

What We’re Looking For:

• Experience in a resident-facing role within Housing, Local Authority, or similar.
• Confident communicator with excellent relationship-building skills.
• Comfortable handling complaints and challenging situations calmly.
• Organised, proactive and able to prioritise a varied workload.
• IT literate and confident with written correspondence and record-keeping.
• Ability to travel across Bromley, Lambeth, Lewisham and Croydon.

This is a great opportunity for someone who enjoys working directly with residents, being out and about in the community, and taking ownership of their casework and communication.
Interested?
For more information or to apply, please contact George Westhead at Service Care Solutions:
📞 01772 208 966
📧 george.westhead@servicecare.org.uk