Resident Liaison Officer

🏡 Resident Liaison Officer
📍 Bristol 
💰 £25,396 – £32,000 per annum
📅 Permanent
⏰ Full-Time
🚗 Driving Licence Required
🔎 Role Overview We’re currently working with a leading contractor within the social housing sector who are looking to recruit a Resident Liaison Officer to support delivery across planned works and refurbishment programmes.
This is a key role acting as the bridge between residents, site teams, and the client, ensuring works are delivered smoothly with minimal disruption and a strong focus on customer experience.
🧱 Key Responsibilities

• Act as the main point of contact for residents throughout planned works programmes
• Provide clear communication around timelines, works, and potential disruption
• Arrange and attend resident meetings, drop-ins, and home visits
• Support vulnerable residents during works
• Manage and resolve complaints and queries, escalating where required
• Coordinate with site teams, contractors, and housing teams
• Assist with access arrangements and scheduling
• Monitor works on-site to ensure standards and resident respect are maintained
• Maintain accurate records, logs, and resident engagement reports

✅ Requirements

• Previous experience in a Resident Liaison Officer / Tenant Liaison Officer / Housing or Customer-Facing role
• Strong communication and interpersonal skills
• Experience handling complaints and difficult conversations
• Organised with the ability to manage multiple workstreams
• Good IT skills (Microsoft Office / systems)
• Full UK Driving Licence

🎯 What’s on Offer

• Competitive salary up to £32,000
• 25 days holiday bank holidays
• Excellent progression and development opportunities
• Life assurance private medical
• Retail discounts and wellbeing support
• Enhanced family leave and sick pay

📩 Interested? If this sounds like a role you’d be interested in, please apply with your CV or get in touch directly:
📧 george.westhead@servicecare.org.uk
📞 01772 208966