Resident Support Officer

Resident Support & Safeguarding Officer
Location: London SE1
Contract: 12 Month Fixed Term Contract
Salary: £35,000 per annum
Hours: 35 hours per week
Service Care Solutions are currently recruiting on behalf of a housing provider in South London for a Resident Support & Safeguarding Officer. This is an excellent opportunity for an experienced housing or support professional to play a key role in safeguarding vulnerable residents and helping them sustain their tenancies.
The Role
You will manage a caseload of vulnerable residents, providing practical and emotional support to help them maintain stable and successful tenancies. Working closely with internal teams and external agencies, you will act as a safeguarding specialist and advocate for residents with complex needs.
Key Responsibilities

• Manage a caseload of residents with complex or vulnerable needs, delivering tailored support plans
• Make and follow up safeguarding referrals, working in partnership with local authorities and safeguarding teams
• Support complex tenancy cases where vulnerability impacts issues such as ASB, repairs or tenancy sustainment
• Liaise with external partners including social services, mental health teams, healthcare professionals and community organisations
• Provide safeguarding advice and guidance to internal colleagues and support staff awareness
• Signpost residents to financial, wellbeing and community support services
• Contribute to tenancy sustainment initiatives and community engagement activities
• Maintain accurate case records and monitor outcomes

Requirements

• Experience working with vulnerable residents within housing, support or social care
• Strong knowledge of safeguarding legislation and best practice
• Experience managing complex cases and working with multi-agency partners
• Excellent communication skills, with the ability to handle sensitive situations professionally
• Strong organisational skills and ability to manage competing priorities
• A customer-focused approach with empathy and resilience

This is a fantastic opportunity to join a values-driven organisation and make a genuine difference to residents’ lives.
For more information or to apply, please contact:
George Westhead
Service Care Solutions
george.westhead@servicecare.org.uk