Safeguarding Officer – Northwest Region

Safeguarding Officer – Northwest Region (Crewe / Northwich) Location: Northwest Regional Office – predominantly Crewe/Northwich
Department: Safeguarding
Reports to: Safeguarding and EDI Lead
Salary: Competitive
Application Contact: john.deane@servicecare.org.uk

Join Total People and make a real difference in learners’ lives!

At Total People (part of the LTE Group), safeguarding isn’t just a process – it’s at the heart of everything we do. We are seeking a compassionate, proactive, and approachable Safeguarding Officer to support our Study Programme learners across the Northwest region, with a focus on our Crewe and Northwich sites. This role is perfect for someone passionate about ensuring young people feel safe, supported, and empowered to thrive.

About the Role As a Safeguarding Officer, you will be the visible and trusted presence for learners aged 16–18 and 19 with EHCPs. You’ll provide frontline welfare and safeguarding support, offering timely guidance, interventions, and signposting for low and medium level concerns, while working closely with the Designated Safeguarding Lead (DSL) for higher-level issues.

This role is about more than responding to concerns – it’s about building meaningful relationships, promoting wellbeing, and fostering resilience and confidence in every learner. You’ll collaborate with colleagues and external partners to create a safe, welcoming, and proactive safeguarding culture across our Study Programme sites.

Key Responsibilities Safeguarding & Welfare:

• Provide a visible, approachable safeguarding presence across Study Programme sites.
  
  
• Respond promptly to welfare and safeguarding concerns, offering practical interventions.
  
  
• Support low and medium level concerns, escalating where risk increases.
  
  

Supporting Learners:

• Build trusted, supportive relationships, especially with learners facing barriers.
  
  
• Offer advice on mental health, wellbeing, personal safety, online safety, and healthy relationships.
  
  
• Help learners develop skills to stay safe, confident, and resilient.
  
  

Supporting Colleagues:

• Act as a first point of contact for safeguarding queries.
  
  
• Encourage early reporting of concerns and reinforce safe, professional practices.
  
  
• Support consistent safeguarding practice across sites in partnership with the Study Programme Manager.
  
  

Early Help & Multi-Agency Working:

• Collaborate with Early Help and other external agencies.
  
  
• Support referrals and contribute to ongoing plans and meetings.
  
  
• Always act in the learner’s best interests.
  
  

Recording & Reporting:

• Maintain accurate, timely safeguarding records using CPOMS or other systems.
  
  
• Ensure records reflect observations, actions taken, and ongoing support needs.
  
  

Education, Intervention & Prevention:

• Support awareness campaigns, interventions, and wellbeing initiatives.
  
  
• Contribute to a positive safeguarding culture that is proactive, supportive, and inclusive.
  
  

Professional Practice:

• Keep up-to-date with safeguarding legislation and best practice.
  
  
• Maintain professional boundaries, confidentiality, and safe working practices.
  
  
• Engage in supervision, reflective practice, and professional development.
  
  

What We’re Looking For Essential Experience & Skills:

• Experience working directly with young people in education, training, youth, or support settings.
  
  
• Experience supporting mental health, wellbeing, and personal safety.
  
  
• Knowledge of safeguarding principles and legislation for post-16 learners.
  
  
• Excellent attention to detail for maintaining safeguarding records.
  
  
• Strong, compassionate communication and ability to manage sensitive situations calmly.
  
  

Desirable:

• Previous DDSL experience or safeguarding/DSL qualification (or willingness to work towards).
  
  
• Experience with Early Help referrals and CPOMS.
  
  
• Youth work, pastoral, or safeguarding-related qualifications.
  
  

Values & Behaviours:

• Demonstrates Integrity, One Team, Always Improving, Can Do, and Sustainable values.
  
  
• Exhibits professionalism, compassion, and curiosity in safeguarding practice.
  
  
• Motivated to help learners feel safe, included, and able to thrive.
  
  

Why Join Us?

• Be part of a team that truly puts learners first.
  
  
• Flexible working across Study Programme sites in Crewe and Northwich.
  
  
• Support for professional development including safeguarding qualifications.
  
  
• A culture of collaboration, care, and continuous improvement.
  
  

This is your opportunity to make a real difference in the lives of young people. If you are passionate about safeguarding and supporting learners to thrive, we want to hear from you!

Apply now by sending your CV to: john.deane@servicecare.org.uk