Senior Planner Supervisor

Senior Planner Supervisor – Kent based Council (Responsive Repairs) 
£19.50 PAYE / £25 Umbrella (Inside IR35)
37 hours per week
6-month contract

We’re currently recruiting for a Senior Planner Supervisor to join a Council in Kent and their Responsive Repairs service. This is a newly created position designed to strengthen the planning function, improve customer journey performance, and ensure the service meets the latest consumer standards.
The successful candidate will lead both the front-office and back-office planning teams, taking responsibility for the scheduling of responsive repairs, day-to-day contractor management, and oversight of work in progress. You’ll work closely with senior management on service improvements and system enhancements, supporting the wider programme of change across the department.

Responsibilities

• Lead and supervise a team of planners responsible for scheduling responsive repairs
• Manage daily work allocation, operatives’ diaries, and contractor performance
• Monitor WIP, ensure jobs are progressed and closed down correctly, and address any delays or issues
• Support service improvements and system workflows, working directly with internal leads
• Ensure performance targets, KPIs and customer service standards are met
• Contribute to compliance with the Regulator of Social Housing’s consumer standards, including damp & mould, complaints, and data accuracy
• Improve the overall customer journey and communication processes within the service

Requirements

• Strong background in responsive repairs planning/scheduling within a housing or local authority setting
• Previous experience supervising or leading a planning or customer service team
• Good understanding of repairs-related compliance, customer standards, and damp & mould requirements
• Strong IT/system skills with the ability to support workflow improvements
• Excellent communication skills and a customer-focused approach
• Ability to work in a fast-paced environment managing multiple priorities

Contact: For more information or to apply, please contact James at Service Care Solutions
01772 208967 - james.glover@servicecare.org.uk