Service Charge Officer

Service Charge Officer
Ealing
Full Time
Temporary
Support residents and manage service charge accounts for a leading housing association in Ealing, ensuring transparency, accuracy, and high-quality customer service. THE ROLE
As a Service Charge Officer, you will play a key role in the Service Charge Action and Resolution Team (SCART), resolving customer queries and supporting the delivery of accurate and transparent service charge information.
Key responsibilities include:

• Resolving resident service charge queries promptly and liaising with operational teams, local authorities, and external managing agents.
• Supporting the production of accurate service charge estimates, in-year block accounts, and year-end accounts to ensure strong financial performance.
• Maintaining full, clear, and accurate records of all customer interactions.
• Working collaboratively with colleagues and contractors to ensure high-quality services across estates and buildings.
• Building and maintaining relationships with internal and external stakeholders, representing the Group at meetings and forums.
• Staying up to date with building safety, service charge, and leasehold legislation.
• Supporting policy, procedure, and work practice updates to continually improve service delivery.

THE CANDIDATE
We are seeking a candidate with experience in service charge or leasehold management within a housing association or property management setting.
Additional experience required:

• Knowledge of legal aspects of leasehold law, including Sections 20 and 20b, and experience preparing cases for Tribunal or Court (desirable).
• Understanding of Landlord and Tenant Acts, Statutory Instruments, and relevant regulations.
• Experience in leasehold block management and working with managing agents.
• Strong communication and interpersonal skills to collaborate effectively with stakeholders.
• Attention to detail and ability to work under pressure to meet deadlines.

THE CONTRACT
Working Hours: 35 Hours per Week
Length of Contract: 3 Months, 9-5 Mon to Fri
Rate: The pay range for the role is £23.09 to £24.30 per hour LTD company rate. The PAYE equivalent is £19.81 to £20.85 per hour, inclusive of holiday. HOW TO APPLY
If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!