Service Charge Officer

Service Charge Officer
Norfolk/ Remote
Full Time
Temporary


Are you an experienced Service Charge Officer looking for your next opportunity with a respected Housing Association? We are recruiting for a temporary Service Charge Officer to join a growing organisation in Norfolk, playing a key role in delivering accurate, compliant and transparent service charge and rent services while providing an excellent customer experience. This role offers hybrid/ remote working with a 1 day expectation in office.
THE ROLE
As a Service Charge Officer, you will be responsible for managing service charges, rents and estate-based charges, ensuring compliance with current legislation while delivering accurate financial information and exceptional customer service to residents.

• Prepare and administer annual service charge, rent and estate charge calculations in line with legislation and best practice.
• Work closely with Housing, Asset Management and Finance teams to gather financial information and produce accurate service charge budgets.
• Ensure compliance with the Landlord and Tenant Act 1985, Leasehold Reform legislation, Housing Acts and all relevant statutory requirements.
• Produce annual service charge certificates, reconciliations and transparent cost breakdowns for residents.
• Respond to customer enquiries and complaints regarding service charges, rents and utility billing, explaining complex financial information in plain English.
• Support leasehold management, Section 20 consultation processes, sinking funds and third-party managing agent relationships.
• Review policies, procedures and systems, supporting continuous improvement, legislative compliance and service enhancements.

THE CANDIDATE
The successful candidate will have previous experience working within a Service Charge, Rent or Housing Finance role, ideally within a Housing Association, Local Authority or Property Management environment.

• Experience managing complex variable service charges, estate charges, sinking funds and multiple rent regimes.
• Good understanding of leasehold legislation, Section 20 consultation processes and housing legislation.
• Strong financial analysis, budgeting and forecasting skills with excellent attention to detail.
• Experience using housing management systems alongside advanced Microsoft Excel skills.
• Excellent communication and stakeholder management skills, with the ability to explain complex financial information clearly and deliver outstanding customer service.

THE CONTRACT
Working Hours: 37 Hours per week (Full Time)
Length of Contract: Temporary 6-12 weeks
Rate: The pay for the role is £23.40per hour LTD company rate. The PAYE equivalent is £19.95 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 and ask for Beth to discuss the role in more detail.
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!