Team Lead – Family Support Service

Team Lead – Family Support Service Solihull Council | Children’s Services

Solihull Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all staff to share this commitment and to actively promote equality, diversity and inclusion in everything they do.

We are currently recruiting a Team Lead to join our Family Support Service, a vital early help service working with children, young people and families to prevent escalation to specialist and statutory services.

The Role As Team Lead, you will provide strong operational leadership and professional supervision to a team delivering targeted early help interventions. You will play a key role in ensuring families receive timely, coordinated and effective support that improves outcomes and builds long-term resilience.

You will work directly with vulnerable children and families, while also overseeing service delivery, quality assurance, performance monitoring and partnership working across the borough.

This role is based at the Bluebell Centre, with work across other Solihull localities as required.

Key Responsibilities

• Lead, manage and motivate a team to deliver high-quality family support interventions
  
  
• Allocate and oversee caseloads, ensuring effective case management and supervision
  
  
• Provide regular professional supervision, advice and guidance to staff
  
  
• Take a lead role in safeguarding within the team
  
  
• Coordinate referrals and ensure swift access to early help support
  
  
• Promote integrated assessment and holistic, strengths-based practice
  
  
• Work collaboratively with partner agencies, voluntary sector and internal services
  
  
• Ensure accurate, timely and confidential record keeping in line with council policies
  
  
• Monitor performance, analyse data and contribute to service reports
  
  
• Support staff training and development, including work with community volunteers
  
  
• Contribute to service development and retain specialist expertise across the borough
  
  

About You You will have significant experience working with children, young people and families, along with proven experience of supervising staff and managing workloads in a pressured environment.

You will also demonstrate:

• A relevant professional qualification or equivalent extensive experience
  
  
• Strong safeguarding knowledge and leadership capability
  
  
• Excellent communication and report-writing skills
  
  
• Ability to build effective relationships with families and multi-agency partners
  
  
• Confidence using IT systems and maintaining accurate electronic records
  
  
• Emotional resilience and the ability to work under pressure
  
  
• Commitment to anti-discriminatory practice and reflective, evidence-informed work
  
  

Additional Information

• Enhanced DBS required (regulated activity with children)
  
  
• This is an essential car user role – applicants must hold a full UK driving licence and have access to a vehicle (reasonable adjustments will be made where required)
  
  
• The post is subject to the Fluency Duty (English language requirements for public sector workers)
  
  

Apply Now To apply or request further information, please email:

? john.deane@servicecare.org.uk

Refer & Earn Know someone who would be a great fit?
? Refer a successful candidate and receive a £250 referral bonus