Tenancy Services Coordinator

Tenancy Services Administrator / Housing Support Officer
Location: Kirkby in Ashfield (fully office-based)
Rate: £16.20 per hour (LTD)
Contract: Temporary – 6 months
An exciting opportunity has arisen for a Tenancy Services Administrator / Housing Support Officer to join a busy Housing Management team on a 6-month temporary basis. This role plays a key part in supporting tenancy and estate services and ensuring residents receive a responsive, high-quality housing service.
The Role:
Working within the Tenancy / Estates team, you will provide essential administrative and customer service support to Housing Officers, helping to deliver an effective and efficient housing management service. This is a fully office-based role.
Key Responsibilities:

• Supporting the Tenancy and Estates team with a wide range of housing management administration
• Managing appointments for Housing Officers, including housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews
• Handling enquiries from tenants and residents via telephone, email and face-to-face contact
• Administering requests relating to mutual exchanges, successions, assignments and tenancy permissions
• Processing requests for keys/fobs, TV licences, screening checks and other tenancy-related referrals
• Assisting Housing Officers with inspections, safe and well checks and tenancy visits where required
• Dealing with correspondence, preparing standard and non-standard letters
• Maintaining accurate electronic housing management and filing systems
• Collecting and preparing statistical, performance and management information
• Providing reception cover and general administrative support as required

What We’re Looking For:

• Previous experience within a housing, local authority or social housing environment
• Strong customer service and call-handling experience
• Confidence working with the public and handling sensitive enquiries
• Excellent communication and organisational skills
• Strong IT skills, particularly across Microsoft Word, Excel and Outlook
• Ability to manage workload effectively, work to deadlines and use initiative
• A team player who can also work independently with minimal supervision

Additional Information:

• Fully office-based role (no hybrid working)
• Must be able to work from the Kirkby in Ashfield office and other council locations if required
• Opportunity to gain valuable experience within a housing management service

📞 To apply or find out more, please contact George Westhead at Service Care Solutions:
📧 george.westhead@servicecare.org.uk
📱01772 208966