Utility Services Supervisor

Job title – Utility Services Supervisor
Location – Ealing, London W5
Contract – 3-6 month Fixed-Term
Hours – Full time 35 hours per week

The Role Summary
We’re looking for a proactive and experienced Supervisor to lead a small team of Utility Officers responsible for managing gas, electricity, and water accounts across a large housing portfolio. This team also supports the processing of council tax billing and ensures all charges and recoveries are handled accurately and efficiently.

Key Responsibilities
Team Leadership

• Supervise, support and motivate Utility Officers to meet service delivery targets.
• Organise daily workloads, allocate tasks, and monitor progress.
• Conduct regular one-to-ones, briefings and performance reviews.

Operational Oversight

• Oversee utility billing, ensuring invoices are accurate and correctly allocated to budgets.
• Manage reconciliations, refunds, and service charge recoveries.
• Ensure compliance with housing regulations and internal policies.
• Collaborate with third-party providers and internal finance/operations teams.

Resident & Stakeholder Engagement

• Support operational teams in resolving resident queries and complaints related to utility and service charge costs.
• Promote professional communication with colleagues across Finance, Operations and external partners.

Reporting & Development

• Maintain accurate records of activity, incidents and performance.
• Report to senior management on outcomes, trends, and improvement opportunities.
• Identify training needs and foster a culture of continuous learning.

Requirements
Essential Skills & Experience:

• Proven experience in a supervisory or team leader role, ideally within housing, utilities, or property management.
• Strong organisational and leadership skills with the ability to manage remote team members.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities and deliver under pressure.
• IT literate, with experience using finance or housing/asset management systems. Confident liaising with third-party suppliers and internal departments.
• Ability to work independently and manage competing priorities in a deadline-driven environment.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk