Village Manager

Village Manager - 2 Week Contract | East London | £26.44 LTD per hour

Are you an experienced housing professional seeking a rewarding role where you can make a real difference in local communities? We are currently recruiting for a Village Manager to join a leading housing provider on a temporary basis with the potential for permanent employment. This is an exciting opportunity for skilled individuals with a background in housing management, tenancy services, or neighbourhood management.

About the Village Manager Role

As a Village Manager, you will take ownership of a designated housing patch within East Village, London (E20). Your primary goal will be to deliver exceptional landlord services across a mixed-tenure portfolio, fostering vibrant, safe, and well-maintained communities. This varied role combines tenancy management, estate inspections, customer service, and partnership collaboration, offering a dynamic work environment.

Key Responsibilities of the Village Manager include:

• Managing a designated patch of properties, ensuring excellent tenancy and neighbourhood management
• Letting vacant homes and supporting efficient void turnaround
• Managing rent arrears and assisting residents with income maximisation
• Investigating and resolving Anti-Social Behaviour (ASB) cases
• Conducting estate inspections to keep communal areas safe and clean
• Supporting residents to sustain successful tenancies
• Working closely with repair teams to resolve housing issues promptly
• Building positive relationships with residents, contractors, and partner agencies
• Maintaining accurate housing records and customer information
• Providing outstanding customer service aligned with key performance indicators
• Proactively identifying and addressing potential issues before escalation
• Ensuring compliance with safeguarding, health & safety, and housing legislation

Candidate Profile

The ideal Village Manager will possess:

• Previous experience in housing, neighbourhood, or tenancy management
• Strong customer service skills and relationship-building aptitude
• Experience managing ASB, tenancy issues, and resident enquiries
• Knowledge of housing legislation and tenancy management processes
• Excellent communication and conflict resolution skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong IT skills and accuracy in record-keeping
• A proactive, organised, and customer-focused approach

Benefits of this position

Joining our client as a Village Manager offers many benefits, including:

• Competitive rate of £26.44 LTD per hour
• Temporary to permanent career opportunity
• Working Monday to Friday
• The chance to make a tangible impact on community wellbeing
• Access to ongoing training allowances of £250
• Dedicated specialist consultant support throughout your assignment
• Daily payroll runs and free candidate registrations
• Referral and loyalty bonus schemes, plus sign-up bonuses
• Free compliance checks

How to Apply

Interested candidates are encouraged to submit their CV today or contact us for a confidential discussion.

Consultant: George Westhead
Email: george.westhead@servicecare.org.uk
Phone: 01772 208966

Join us as a Village Manager and be part of a respected housing organisation committed to supporting thriving communities!