Announcement
Service Care Solutions (SCS) is delighted to have been awarded the national agency Probation contract.
This award will see SCS appointed as the national Managed Service Provider (MSP) for Operational Contingent Labour, overseeing the delivery of frontline Probation staff and providing a single, trusted route for hiring managers, agency workers and supply partners.
This represents an exciting new chapter for SCS and our relationship with the Probation Service. We are committed to making the transition as straightforward as possible for contractors, and to providing clear communication and support throughout the mobilisation process.
This FAQ has been created to answer the questions we expect you may have about the new contract, the transition to SCS, and what happens next.
Contractors Transferring From Red Snapper
SCS has been awarded the national agency contract for temporary operational Probation workers.
The contract covers Probation’s frontline staffing requirements across all regions of England and Wales, and is due to commence on 2 November 2026.
As part of the transition, contractors currently working through Red Snapper will transfer to SCS.
Yes, all Red Snapper’s contractors will need to transfer to SCS to continue in their assignment after November 2nd.
Red Snapper will send communications to you to obtain your consent to share your documents and compliance with SCS.
Once they have received this, Red Snapper will send your documents to SCS to be verified and checked in line with the contract.
SCS will then contact you to carry out its own right to work checks and to let you know if any additional information or documents are required.
Your dedicated SCS consultant will work with and support you throughout this process to ensure a smooth transition ahead of joining us on Monday, November 2.
No, your current assignment won’t be affected by this change, unless your hiring manager confirms otherwise.
Once transferred, SCS will honour your current assignment end date.
Red Snapper will continue to provide any updates regarding your placement until the contract change on November 2.
Pay rates will be unaffected by this change of contract and your pay rate will remain the same following the transfer to SCS.
Any pay awards as part of the contract, will be communicated by SCS.
Yes, SCS can match your current payroll method, whether that be umbrella or PAYE.
Your current holiday entitlement would be paid to you in your final payment with your umbrella.
Holiday entitlement cannot be transferred to another umbrella company.
If you are currently paid PAYE, you will need to contact Red Snapper about your holiday pay.
Yes, please reply to Red Snappers’ email asking for your consent to share your details and documents as soon as possible. This allows SCS to get you registered in plenty of time before November 2nd.
As part of the new contract, SCS is moving to a new timesheet portal called Bridge.
More details on this will be released in the coming weeks, including demo videos, tutorials and support.
However, SCS can match your current payroll method, PAYE or umbrella company.
All contractors working on the Probation Service contract through Service Care Solutions will submit their timesheet through the Bridge portal.
Further guidance and demonstration videos will be provided in plenty of time ahead of go-live in November.
You will be provided with details of the SCS consultant/team supporting your assignment.
SCS will provide dedicated contact information for compliance queries.
A dedicated payroll contact/process will be provided ahead of go-live.
Please contact your SCS representative based on location covered below or email out dedicated Probation mailbox – Probation@servicecare.org.uk
We will continue updating this FAQ throughout the mobilisation process as further information is confirmed.
Compliance and Vetting
Red Snapper will send communications to you in the coming weeks to obtain your consent to share your documents and compliance with SCS.
Once they have received this, Red Snapper will send your documents to SCS to be verified and checked in line with the contract.
SCS will then contact you to carry out its own right to work checks and to let you know if any additional information or documents are required.
Your dedicated SCS consultant will work with and support you throughout this process to ensure a smooth transition ahead of joining us on Monday, November 2.
Your Next Steps
Provide your consent
Reply to Red Snappers’ email giving your consent to share your details and documents as soon as possible. This allows SCS to get you registered in plenty of time before November 2nd.
Get in touch
Whether you’ve got a question about the new contract, a query about the process or just want to introduce yourself, we’d love to hear from you, so please give us a call or an email.
Our Probation team can be reached on 01772 208962 or email us at Probation@servicecare.org.uk
