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Administration & Support Assistant (Transport)

Job Description

Job Title - Administration and Support Assistant (Transport)

Location - Durham DH1

Contract - Temp 12 weeks

Hours - 37

Role summary

This company is seeking a highly motivated Administration & Support Assistant to join their team. The successful candidate will be responsible for providing a wide range of administrative support, assisting with the provision of an effective and efficient support service to the Integrated Passenger Transport service. The role will focus on the efficient and effective processing of 'Bus Pass' applications, monitoring emails, taking calls, processing applications, data input and records management, in-line with the client's procedures.

Key Responsibilities:

  • Dealing with telephone, email, and postal queries in relation to the production of Bus Passes and associated correspondence.
  • Undertaking a wide range of administrative duties in relation to administration and general support to the Integrated Passenger Transport service, which includes regular handling of sensitive information.
  • Assisting in the creation and collation of a variety of data for management purposes using a range of media, performance monitoring information, spreadsheets etc.
  • Providing general finance support, invoicing and orders using Oracle.
  • Undertaking any duties which may reasonably fall within the level of responsibility and the competence of the post as directed by the Head of Service.


  • Experience of working within an office environment.
  • Experience of working to tight deadlines.
  • Dealing with queries and providing a range of administrative support.
  • Excellent oral and written communication skills.
  • Accurate IT and keyboard skills.
  • Proven administrative and organisational skills.
  • Able to work to within tight deadlines.
  • Able to use own initiative.
  • Understanding of, and commitment to, customer service care.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to