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Job Description


Start date - ASAP

Contract - Initially 3 months

Hours per week - 37 hours per week

Rate of pay - £14.47 per hour

Job Description

The Funding & Compliance Officer will be responsible for managing a rota of staff providing face-to-face services, email, and phone cover. The successful candidate will work with coordinators to ensure the integrity of the database by monitoring data inputting.

Key Responsibilities

  • Manage a rota of staff providing face-to-face service at two locations, email, and phone cover
  • Work with coordinators to ensure the integrity of the database by monitoring data inputting
  • Supervise Customer Service Advisors and coordinate outreach events to promote the service in the community
  • Ensure residents can access the service through enrolment and be part of the team of coordinators
  • Coordinate the rota including cover of reception and the development of the business support operation
  • Ensure that all courses, events, and examinations have a room booked, tutors are supported, and resources are maintained
  • Provide information and reports to the Leadership team, including on outreach and learner feedback


  • Experience in providing excellent customer service
  • Strong communication and interpersonal skills
  • Ability to work under pressure and manage multiple tasks
  • Excellent organisational skills and attention to detail
  • Proficient in Microsoft Office Suite
  • Experience in data inputting and database management

Apply Now

If you are an experienced administrator with a passion for customer service and database management, this is the perfect opportunity for you. Apply now and join this company's team of dedicated professionals.