Job title - Administrator Port Health
Location - Ashford
Contract - 3 Week Temporary
Hours - Monday to Friday, 37 Hours per week
Start Date - 22nd April 2024

Role overview:

The Administrator Port Health position will be providing administrative support to the Port Health team, focused on setting up accounts to enable customers to pay for documentation checks for consignments entering the UK.

Responsibilities:

• Assisting with all Customer contacts promptly and proactively, taking ownership of customer queries and following through to completion of their account. Undertaking any followup administrative work or inputting information on to the system arising from enquiries.
• Use of IT systems to manage enquiries and provide information to customer queries, supporting customers by telephone or email regarding the setup of their account to complete documentation checks.
• Assisting agents of importers with advice on how to pay for documentary checks, and where to find the appropriate charges. Further assisting customers with payment methods, processes, and signposting to appropriate web pages to calculate their charges.

Candidate Requirements:

• Prior Customer Service experience both written and verbal.
• Ability to prioritise deadlines and workload.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Brad at Service Care Solutions on 01772 208 966 or send an E-Mail to bradley.davies@servicecare.org.uk