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Benefits & Housing Needs Assistant

Job Description

Job Title: Benefits & Housing Needs Assistant
Salary: £15.05 LTD Umbrella P/H
Hours: 36 Hours Per Week
Type: Temporary Ongoing
Location: Hackney, E8
Start Date: ASAP
Work Pattern: 09:00am - 17:00pm

We are seeking a dedicated Benefits Assistant to provide administrative support for Housing Benefit, Council Tax Reduction, and Discretionary Hardship Payments schemes. This role is essential for ensuring efficient and effective delivery of benefits and housing needs services, supporting vulnerable and disadvantaged households.
Key Duties and Responsibilities:

  • Provide administrative support across Benefits and Housing Needs Service.
  • Update, collect, and collate data and information including HR returns, performance information, and purchase orders.
  • Deliver effective discretionary awards and money management advice to mitigate welfare reforms' impacts.
  • Develop and maintain knowledge of welfare provision, benefits, and local schemes to assist customers.
  • Work constructively with partners and stakeholders to maximize service effectiveness.
  • Deliver a high-quality, customer-focused service to a diverse client group.
  • Handle all enquiries and referrals for discretionary awards, budgeting, and welfare benefits.
  • Visit and interview customers to verify their circumstances.
  • Provide comprehensive replies to written enquiries and maintain up-to-date knowledge of relevant legislation and policy.
  • Assist with recruitment and collect statistical information for performance monitoring.
  • Manage the Client's complaints system and coordinate responses.
  • Support special projects to enhance service delivery.
  • Ensure accurate records are maintained and provide cover for colleagues as required.

Essential Requirements:

  • Excellent organizational skills and ability to prioritise workload to meet deadlines.
  • Strong communication skills, both written and oral, and good numeracy skills.
  • Proficiency in using spreadsheets and adapting to changing IT requirements.
  • Experience in an administrative role.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to