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Benefits and Housing Needs Officer

Job Description

Benefits and Housing Needs Officer
Hackney, London
Full Time

We are seeking a dedicated and skilled Benefits and Housing Needs Officer to join our team in Hackney on a full-time temporary ongoing basis. The postholder will be a part of a team working on the Housing Benefits Accuracy Initiative, and will be processing all types of Housing Benefit and Council Tax Reduction claims. This role offers hybrid/ remote working.


  • Previous experience working in a similar role, as a Housing Needs Officer, Housing Benefits Assessor, or similar
  • Previous experience of processing all types of Housing Benefit/ Council Tax Reduction claims
  • Previous experience using Capita Academy Benefits system
  • Knowledge of housing legislation, policies, and procedure
  • Understanding of legislature surrounding Housing Benefit
  • Excellent communication skills, both verbal and written
  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines

Role Expectations

  • Process accurate and timely payment of Housing Benefits and Council Tax Reduction to all those in the borough that are entitled to financial support to pay their rent and Council Tax in line with legislation
  • Prevent homelessness by providing housing advice to members of the public
  • Assessment of homelessness applications and reviews ensuring temporary accommodation is provided where appropriate
  • Liaise with external partners, including local authorities, housing associations, support agencies, and benefits providers
  • Provide Housing Advice: Offer accurate and up-to-date advice on housing options and to all, including the public, tenants, licensees, and landlords
  • Represent the company in Court where necessary
  • Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to