Service Care Solutions require a Business Intelligence Specialist to work in London in order to develop dashboards and reports related to IT performance and customer experience
Activities
- Develop dashboards and reports using SNow Performance Analytics, PowerBI and other BI tools
- Develop insight into customer experience of users of DP systems
- Work with other DP teams to understand what data and reporting is available from other operational systems such as individual applications and systrack
- Carry out what-if analysis, user journey mapping
- Develop / document data models to enable resuse and identify future opportunities
- Support other DP staff in use of analytical tools and techniques
- Support work to implement new data analysis tools
Knowledge
- Strong analytical skills
- Expert in performance reporting preferably with experience of Service Now dashboards, Service Now performance analytics, PowerBI
- Preferably with ITIL knowledge and familiar with reporting on IT service delivery
- Experience of applying a wide range of analytical techniques would be an advantage for example journey mapping, Lean or six sigma
- Good communication skills to build and maintain relationships with Service Delivery and suppliers
The ideal candidate must have either SC or CTC clearance.
If you are interested in this role or want further discussion please contact Chris Wheeler either via email: chris.wheeler@servicecare.org.uk or tel: 01772208962. Alternatively if you have any friend or colleagues that might be interested please feel free to refer them, as we a have a £250 referral scheme in place.
