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Job Description

Role profile for the position of Caretaker
Job title: Caretaker
Reports to: Estate Services Supervisor

Main purpose of the role
Responsible for delivering a high quality caretaking service to residents, ensuring that estates are clean, tidy and safe while delivering customer focus at all times

Key Accountabilities

  • Inspect and clean all communal areas in accordance with agreed specifications including sweeping and mopping, external litter picking, leaf clearance, cleaning bin areas and rotating bins.
  • Carry out health and safety checks of communal areas as required. Report bulk rubbish, graffiti, abandoned vehicles to the appropriate teams.
  • Ensure compliance with the Group Health and Safety policy and legislation. Adhere to all risk assessments and safe working practices and report all accidents and incidents within the agreed timeframes.
  • Grit estate access paths and roads when snow/ice expected.
  • Assist in monitoring internal and external services provided on the estate.
  • Store all equipment and chemicals safely in line with the control of substances hazardous to health (COSHH) regulations and health and safety guidelines.
  • Record all work through the Estate Services Monitoring system including reporting repairs and AntiSocial Behaviour issues to the relevant departments.
  • Deal with residents courteously and respectfully, being helpful at all times.
  • If company van supplied, ensure company vehicles are kept clean, relevant inspections completed, and accidents/damage/incidents reported in the correct manner.
  • Undertake any other duties broadly consistent with the level of the post as required by the team leader/operations manager

Experience and pre-qualification criteria

  • Good standard of general education
  • Evidence of providing a customer focused service
  • Able to effectively use a hand held computer device
  • Hold a full valid manual UK driving license


  • Awareness of manual handling and health and safety in the workplace
  • Knowledge of Control of Substances Hazardous to Health (COSHH) Regulations.
  • Knowledge of the British Institute of Cleaning Science (BICSs)
  • Experience of cleaning or caretaking duties