Location – London (Hybrid Working)
Contract – Temporary (8–12 weeks)
Hours – Full-time
Salary – £28.86 LTD / £24.18 PAYE per hour
Role Summary –
We are currently recruiting on behalf of our client for a Community Safety Team Leader to join their Housing Customer Service Delivery Team in London on a temporary basis. This is an exciting short-term opportunity to lead a small team delivering a high-quality anti-social behaviour (ASB) and community safety service. The successful candidate will provide day-to-day supervision and ensure effective service delivery to residents.
Key Responsibilities:
- Deliver a first-class, responsive ASB and community safety service.
- Supervise the Community Safety Team, managing performance and ensuring service quality.
- Drive continuous improvement, ensuring ASB policies and procedures are followed.
- Work with the Neighbourhood Customer Service Manager to improve customer satisfaction.
- Establish partnerships with external agencies to reduce anti-social behaviour.
- Respond to Member’s Enquiries and complaints in line with the organisation’s policy.
- Participate in a 24/7 emergency duty rota.
- Strong experience in managing anti-social behaviour and community safety cases.
- Proven track record of meeting performance targets in a similar setting.
- Knowledge of housing management and the wider regulatory environment.
- Excellent communication and stakeholder management skills.
- Commitment to delivering a high-quality, customer-focused service.
If you require any additional information regarding the position, please call George at Service Care Solutions on
01772 208 966
or send an email to George.Westhead@servicecare.org.uk
