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Complaints Manager

Job Description

Complaints Manager

Start Date: ASAP

Contract: Initially 3 months

Hourly Rate: £35ltd per hour

Job Summary

This company is seeking a highly motivated and experienced Complaints Manager to join their team. As a Complaints Manager, you will be responsible for managing a team and dealing with senior managers on a regular basis. You will need to have experience dealing with and managing Children Act Complaints, FOIs and SARs.

Key Responsibilities

  • Manage a team of complaints officers and ensure that complaints are handled in a timely and efficient manner
  • Provide guidance and support to the team in handling complex complaints
  • Ensure that all complaints are investigated thoroughly and that appropriate action is taken to resolve them
  • Develop and maintain strong working relationships with senior managers and other stakeholders
  • Provide regular reports on complaints performance to senior management


  • Experience managing complaints in a fast-paced environment
  • Experience managing a team of complaints officers
  • Experience dealing with and managing Children Act Complaints, FOIs and SARs
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and meet tight deadlines

How to Apply

If you are interested in this role and meet the requirements, please send your CV and cover letter to