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Complaints Officer

Job Description

Hi all I'm currently recruiting for a complaints officer to come help out in a healthcare setting.

Rate - £13.15 - £16.17
Hours - 37.5
Location- Birmingham

* Co-ordinating complaints investigations and responses in line with the Trust's Patient Relations Policy and Procedures, which are underpinned by national legislation.
* Maintaining accurate and up-to-date complaints information on the complaints database (Datix Web).
* Organising, attending and facilitating complaints local resolution meetings as required.
* Write professional complaint responses, ensuring good grammar, consistent approach and a professional style suitable for the reader, before gaining approval via the quality assurance process in readiness for the Chief Executive to sign.

Benefits of Service Care Solutions
* 250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist's Non-Medical Non Clinical consultants offering single point of contact
* Frequent notifications for upcoming opportunities via text and email
* Nationwide provider of staff to cover over 40 different NHS trust and private organisations
* DBS disclosures provided via fast track online services free of charge.
If this role sounds of interest contact or 01772208953.