Location: Sussex Place, Hammersmith, W6
Hybrid Working: 2 days in the office (Wednesdays and Thursdays – non-negotiable), 3 days from home
Hours: 35 per week | 9am–5pm | 1-hour unpaid break
Contract: 3-month temp (ongoing)
Rate: £24 per hour (Ltd)
We are seeking a Complaints Triage Officer to act as the first point of contact for customers, resolving and triaging incoming complaints in a fast-paced housing environment.
What you'll do:
- Serve as the first point of contact for incoming complaints
- Triage and assess complaints, ensuring accurate categorisation
- Resolve queries at first contact where possible
- Escalate appropriately where further investigation is required
- Strong background in housing, particularly in complaints, customer service, or repairs
- Experience in triage and issue resolution
- Confident dealing directly with customers in sometimes challenging situations
- Clear communicator and highly organised
