Crisis Recovery Worker
Mental Health Matters
East Berkshire Safe Haven 54 High Street, Slough, SL1 1EL
Monday to Sunday 12:00 - 18:00 (24 and 18 Hour per week contracts available)
ASAP Start - 3 Month Temp to Perm Contract
This is a walk-in service - there's no need to be referred by your GP or Care Coordinator. The Kent and Medway Safe Havens offers four welcoming, safe, comfortable, non-judgmental and non-clinical environments, sometimes known as 'crisis cafes'. At The Havens, we will be able to provide information and emotional support if you are in crisis or feel you are heading towards a crisis situation
Main Duties and Responsibilities
To deliver emotional support, advice and guidance via face to face, telephone, and video.
To assess a situation to determine risk and the needs of the person accessing support.
To make decisions under pressure whilst communicating with the person accessing support.
To accurately record new contacts and details of visits and calls on relevant electronic systems.
To work in line with performance targets and key contractual requirements, providing data and case studies as requested.
To advise and be actively involved in individual risk assessment and review.
Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs.
To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health
To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service
To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
To communicate with external stakeholders as required.
To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.
To partake in training and mentoring for all new staff.
To attend all relevant meetings and supervision sessions.
To be able to work as part of a team and on own initiative where required.
To work with the team to continually improve own and team performance.
To ensure your personal training and development needs are identified.
To actively involve people and their informal support networks in service planning, delivery and review.
To carry out duties on a rota system to meet the service requirements of being open 365 days a year, or as stipulated in area specific contract.
To actively promote a positive image of Mental Health Matters and mental health issues.
To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
We also offer a £150 bonus for starting a contract with Service Care Solutions, this will be paid to you after your 4th week of work.
Crisis Recovery Worker