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Customer Service Administrator

Job Description

Why not choose 2024 to start a new career, with a fast growing organisation who promotes a great work life balance, and values your contribution daily.

We are looking to recruit a full-time customer service administrator, to join our friendly finance team base in Preston.

This will be a varied role including inbound/outbound calling, and a variety of administration tasks. This is not a sales based role.

As a customer service administrator, you will need to be dedicated and self-motivated, with the ability to work on your own initiative. You will have a real passion for helping a business grow and providing the best customer service Possible, to both internal and external customers. You will need to be driven and have a real desire for customer resolution. You will be joining a great team, with a great culture.

What's on offer:

  • A great team working environment
  • Fruit deliveries twice weekly
  • Monthly & quarterly awards ceremonies
  • Family-friendly policies
  • Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme
  • Workplace Nursery Scheme
  • 30 day's annual leave (inclusive of public holidays) increasing by 1 day per each year of service up to 5 years
  • Lancashire MIND well-being coaching sessions
  • Annual Profit Share
  • Quarterly lunch clubs

Your Role will involve:

  • Making outbound calls to candidates
  • Communicating with different stakeholders
  • Sending emails to candidates and consultants
  • Helping and supporting client with queries and referrals
  • Assist with the compliance process, ensuring all relevant information is kept updated
  • Data Collection
  • Record Keeping on the companies CRM system
  • Dealing with account enquiries
  • Candidate and client contact via all communication channels

What you will to bring to the role:

  • Effective communication skills, both written and verbal
  • A good positive can do attitude
  • Good organisation skills and time management skills
  • Excellent attention to detail
  • Ability to prioritise workload